Our latest ABA Executive Benchmark explored development operations at arts and cultural organizations.
Highlights from the survey include:
Most participating organizations have three or fewer full-time employees dedicated to development operations.
Tessitura is the most commonly used CRM tool among respondents. Among organizations who made a change to a new CRM of any kind, gaining enhanced functionalities is the most frequent driving factor.
DAF giving has increased for most organizations in the past several years. Fortunately, most have not needed to manage incidents of donors violating DAF giving restrictions; for those who have, teams have developed personalized outreach to address these issues with major donors.
Many organizations send donor gift receipts via email, and most of those have automated part or all of that process using a range of software platforms.
